Frequently Asked Questions
Below are answers to frequently asked questions.
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Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
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We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
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- Orders placed after 12 noon eastern time will ship next day
- Orders placed before 12 noon eastern will ship same day
- Zirconia, packing supply orders: Ground shipping of 5-7 business days
- Implant parts: Next Day Air
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Yes, we currently offer free shipping on all orders
Returns & Refunds
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You will receive a full refund if your item(s) have been returned within 30 days of your delivery date
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Within 30 days of delivery
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In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case whenthe packaging has been opened and the product has been used, you are eligible for a partial refund or may be eligible for a full refund at the discretion of our team.
In the case when a product has been damaged, and the damage is not covered by your warranty or is not a product defect, you are not eligible for a refund.
Please check our Terms of Service to see if you're eligible for a refund.
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When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
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When an order includes free shipping, only the cost of the return shipping is handled by the customer.